Returns & Exchanges
At COKODIVE, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may request a return or exchange within 30 days of delivery provided the items are in their original, unopened condition.
Initiate Your Request
Contact our customer support team via the help center or email with your order number and the specific items you wish to return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all inclusions such as photocards, posters, and stickers are present and undamaged.
Ship the Items
Affix the provided return label to your package and drop it off at your nearest authorized carrier location; please retain your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing